covid19 relief fund Ghana

For some time, small business owners in Ghana have been in expectancy of more information on the COVID19 Relief Fund for SMEs.

In a nationwide address on Sunday, 5th April 2020, the President, His Excellency Nana Addo Dankwa Akufo-Addo announced the establishment of the Coronavirus Alleviation Programme (CAP), as part of measures to effectively manage social and economic recovery in Ghana. An amount  of GH¢1.2 billion is going to be earmarked towards its implementation. Out of this, an initial commitment of Six Hundred Million Cedis (GH¢600 million) will be rolled out as a soft loan scheme for SMEs in the country.

NBSSI, the main government institution in charge of implementing the programme has started providing preliminary information on how to apply for this business support scheme. This article, which we will continue to update, will provide all the relevant information you will need in order to apply for this COVID19 Relief Fund for SMEs successfully.

1. What is the government actually offering ?

Q: What is the Coronavirus Alleviation Programme (CAP) Business Support Scheme?

In a nationwide address on Sunday, 5th April 2020, the President, His Excellency Nana Addo Dankwa Akufo-Addo announced, “Government, in collaboration with the National Board for Small Scale Industries (NBSSI), Business & Trade Associations and selected Commercial and Rural Banks, will roll out a soft loan scheme up to a total of Six Hundred Million Cedis (GH¢600 million), which will have a one-year moratorium and two-year repayment period for micro, small and medium scale businesses.

COVID19 Relief Fund for SMEs is part of broader measures by the government of Ghana to manage the social and economic recovery of the country, especially through SMEs who account for over 80% of the country’s workforce and are the hardest hit.

Q: What Types of Small Business Loans Are Available?

The interventions will be rolled out in the form of grants and soft loans, via participating institutions – banks, microfinance, mobile lenders, NGOs. The amount and type of financial support provided will vary depending on the size of the enterprise, their need, and repayment capacity.

The soft loans will be for a period of 3 years, one-year moratorium and two-year repayment period. At the moment, not enough information has been given on how the grant will be disbursed.

The Emergency Relief Fund comes in two forms: Anidasuo Loans and Adom ‘Special’ Loans. There will also be technical and digitization support for eligible businesses.

2. Eligibility

Q: Who is eligible?

The following business concerns are eligible:

  • Micro, Small and Medium Enterprises (MSME) and that includes self- employed, limited liability, sole proprietorship, partnership, joint ventures.
  • Must be located in Ghana
  • Must be operating for at least six months from March 2020. However, exceptions will be made for businesses recently established that have innovative strategies to survive and also improve the general well being of Ghanaians in the wake of COVID-19.
  • Must be  a registered business – RGD/District Assembly (Micro/Informal)
  • Must have a Tax Identification Number (TIN). If you don’t have one, click here to get a free TIN. Alternatively, you can use LaunchApp to get one, right from the comfort of your home/office.
  • Member of an association, a trade group or registered with NBSSI. This is not a strict requirement but it makes application easier as applicant can use an association as a guarantor for the loan. You can register with NBSSI here.
  • Businesses with between 1 – 99 employees
  • Must have been adversely impacted by COVID showing evidence
  • Must be producing goods or services that support the fight against COVID

Q: What are the target industries?

Target industries include:

  • Healthcare and Pharmaceuticals
  • Manufacturing
  • Agri-businesses and Agro-businesses – food and beverages included
  • Water and Sanitation/Personal Protective Equipment
  • Tourism and Hospitality
  • Education
  • Textiles and Garments
  • Commerce/Trade
  • Other Services

Q: What Businesses/Institutions Are Excluded?

The following business concerns are excluded:

  • Public sector businesses
  • Non-profit organizations

NB: For an applicant with more than one business, only one qualifies to access the loan under CAP Business Support Scheme

Q: Are there eligibility requirements?

Yes, an applicant must qualify as an eligible business concern as described above. In addition, an applicant must meet several requirements to be eligible:

  1. Businesses/Enterprises must have been adversely impacted by COVID showing evidence
  2. Businesses/Enterprises must be producing goods or services that support the fight against COVID

3. Loan/Grant Details

Q: How Much Can an Applicant Receive?

No specific amounts has been stated by NBSSI at the moment. According to them, the amount and type of financial support provided will vary depending on the size of the enterprise, their need, and repayment capacity.

Q: Are There any Collateral or Personal Guarantee Requirements?

At the moment, there seem to be no collateral requirements for the loan applications. However, from the preliminary information released, we infer that personal guarantees will be needed. For instance, we are informed that you can use an association as a guarantor for the loan.

Q: What Are the Allowed Uses of the Loans?

You can use the loan for:

  • Procurement of raw materials for immediate use
  • General operational and administrative expenses – rent, salaries, utilities etc
  • Any other need of the MSMEs that positively impacts the business and retain human resource.

Q: What Are the Restrictions on Use of  the Loans?

The restrictions include the following:

  • You cannot take loan to start a new business
  • You cannot apply twice for the loan. For an applicant with more than one business, only one qualifies to access the loan under CAP Business Support Scheme

Q: What Are the Fees and Interest Rates on the COVID19 Relief Fund?

Interest rates is  3% – 5% per annum on the amount given.

Q: What Are the Repayment Considerations?

Repayment of the loan is arranged as follows:

  • Moratorium: up to 1 year
  • Repayment period: 2-3 years

4. Process/Procedure

Q: Who Will Be Given Priority?

Priority will be given to:

  • All MSMEs in the formal and informal sectors, affected by the economic downturn caused by the COVID-19 pandemic.
  • MSMEs in growth sectors who require additional capital to expand their business to meet the growing demand for COVID 19 pandemic-related goods and services can also apply.
  • Women-owned businesses
  • Business owned by Persons With Disability (PWDs)
  • Target sectors stated above

Q: Who Can Lend/Disburse Loan?

Participating institutions in charge of lending/disbursing loans will be nominated by NBSSI. These will include banks, microfinance, mobile lenders, NGOs etc. This means when your application is approved, your funds will only be disbursed via bank account, financial institutions selected, or mobile money transfer. You do not need to go to any NBSSI centres or offices for physical cash.

Q: How Can I Apply?

The application process is as follows:

Step One: Register via any of the following means:

Step 2: A Unique Reference Code will be sent to you via text (SMS) and email after registration.

Step 3: Wait for a second notification via text (SMS) and email to continue with the application.

Step 4: Use the Unique Reference Code received in Step 2 to continue with the loan application at https://nbssighcap.com/#/application

Q: When can I apply & when is the deadline?

Eligible businesses can start applying as soon as the application portal opens. Disbursement of funds starts in May 2020. Disbursement of funds will depend on the availability of funds. Note however that disbursement to eligible applicants is based on a ‘first-come, first-served’ basis.

Processing of loan takes 2 weeks and all funds will be disbursed within 3 months.

Q: What supporting documents do I need to apply for this COVID19 Relief Fund?

You need the following documents and information:

  1. Business Registration Certificate from Registrar’s General Department (RGD).
  2. NBSSI Certificate [a plus, but not compulsory]
  3. TIN Certificate from Ghana Revenue Authority (GRA)
  4. Any valid ID Card
  5. Passport Picture – Electronic/Hard Copy
  6. Annual Sales Information. If you use Built, then you can just get this from your reports. If you do not use Built, it is not too late to create your Built account and start managing your business finances on the go

Q: Who do I contact for more information on this COVID19 Relief Fund?

Applicants seeking further clarification on this Coronavirus Alleviation Programme (CAP) Business Support Scheme can call the CAP Business Support Scheme Call Centre on number: 0302747777 or email [email protected]You can also get in touch with any of the participating financial institutions, your association or even any of the NBSSI DIstrict Business Advisory Centres

Hope this information helps. If you need support on getting this COVID19 Relief Fund for SMEs, don’t hesitate to get in touch with us.

Edward is a co-founder and the CEO of Built Financial Technologies. He's a chartered accountant and his professional interest is in accounting technology implementation, financial management, corporate reporting and strategy.

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203 replies on “How to apply for the COVID19 Relief Fund for SMEs”

  • Avatar
    May 20, 2020 at 9:41 am

    Please I want apply for the funds government is giving to support business.

    • Built Staff
      Built Staff
      May 20, 2020 at 10:30 am

      Hello Sarah,

      The application portal is opened and you can get access to it at: https://nbssi.gov.gh/capsupport/

      Hope that helps?

      • Avatar
        May 24, 2020 at 4:05 pm

        Please I want your staff to help me to get the cap support or the business stimulus package ,thank you

        • Built Staff
          Built Staff
          May 25, 2020 at 8:05 am

          Hi Emmanuel,

          We can only help with simplifying the information you may need on the application as you go through the processes. If there is any information you need, reply to this and we will help you with that

        • Avatar
          June 19, 2020 at 2:45 pm

          Please i have applied in your office.And i have resived my code please what is the next step.

          • Avatar
            Bernard Acheampong
            October 8, 2020 at 1:30 pm

            I have been submitted my loan application on 24th May, 2020 and I received confirmation that my application was successfully and pending for approval. But since then I haven’t hear anything again, so what should I do?

          • Avatar
            Ayisha Mohammed
            October 15, 2020 at 6:22 am

            I am trying to apply but I don’t have the reference code. Please I need your help

        • Avatar
          Mercy
          July 21, 2020 at 12:25 pm

          Please am a small poultry farmer in the eastern Region,vwhen will the funds be given to those who applied in the eastern Region?

          Thanks

          • Avatar
            Comfort Boamah Yeboah
            October 12, 2020 at 8:24 pm

            Please i have applied successfully but haven’t received any sms yet

          • Avatar
            October 18, 2020 at 9:29 pm

            I have applied online and it was successful and
            I have gotten my reference code as at now I have not heard anything from you again

        • Avatar
          October 9, 2020 at 2:04 pm

          Please help me on how to get the reference code before registration

      • Avatar
        Karanana Nyarko
        May 26, 2020 at 10:55 am

        Please am a trader at kantamanto market and my business is not registered can i also apply

        • Built Staff
          Built Staff
          May 26, 2020 at 10:59 am

          No, it is for registered businesses

          • Avatar
            Efua Korsah
            June 14, 2020 at 8:29 am

            Oh no that’s not fair. Many small businesses suffered from this covid. Shd someone selling toffees nd biscuits register his or her business at all cost? Meanwhile AMA pple will be coming round to take money every year

        • Avatar
          stephanie
          June 4, 2020 at 1:08 pm

          please my is stephanie kwakye my business is nt Registered can I also apply

          • Built Staff
            Built Staff
            June 4, 2020 at 1:32 pm

            You need to register your business first as they work with registered businesses.

        • Avatar
          YAKUBU HARUNA
          September 25, 2020 at 6:35 pm

          Trader

      • Avatar
        June 12, 2020 at 12:39 pm

        Please, i need urgent attention.
        Sir, I did register the next day when the CEO announced the procedure and processes to follow on UTV.
        Everything indicated i I have successfully registered. There was nothing like reference code as at the time

        Few days latter, a friend told me ,what done would not be accepted, because I did not continue with code.
        Please, in attempt to re-register, the indicated not possible. I am really worried. I need help

        • Avatar
          Adam Ibrahim ismeal
          September 8, 2020 at 8:14 pm

          I need help to support my business

      • Avatar
        Eunice benni
        July 9, 2020 at 2:14 pm

        Please I have registered but yet still my loan is on pending, so I want to find out when will my loan be approve,because others have got theirs but me not.

        • Built Staff
          Built Staff
          July 9, 2020 at 2:24 pm

          We are not in charge of disbursing the CAPBUss Loan. NBSSI is in charge so they will communicate to all applicants. We only provie information to help you apply for the loan.

          • Avatar
            Linda Tetteh
            November 8, 2020 at 4:53 pm

            Please I want to apply but still can’t get access to the link please help me cause my business is at verge of collapsing.

      • Avatar
        Deshel
        July 9, 2020 at 5:58 pm

        This program is over why messages. People are saying they have receive text . As I always says to whom u know is the best medicine in Ghana. Any good which comes to Ghana goes to family and friends

      • Avatar
        Sandra Essuman
        October 15, 2020 at 6:31 pm

        Please my reference code is lost how will I get it back

    • Avatar
      May 20, 2020 at 11:03 am

      please i want the application portal to apply for convid -19 government support funds to business

      • Avatar
        May 24, 2020 at 4:10 pm

        Please I want you to help me to expand my business with the government stimulus package or cap

        • Built Staff
          Built Staff
          May 25, 2020 at 8:03 am

          We are available to provide you with relevant information you may need. So go on and apply. Best of luck

        • Avatar
          Solomon Asare
          July 19, 2020 at 12:24 am

          Hello
          My name is Solomon Asare and I registered for the CAP.
          Please I’m yet to receive information on my application status. Did I qualify for the loan? I want to know because some have received theirs.
          Thank you.

      • Avatar
        June 24, 2020 at 12:35 pm

        Please I want help me expand my business with the government fund

      • Avatar
        Janet Akuffo
        June 30, 2020 at 12:48 pm

        Please I want to check if my applying of the loan was successful.

    • Avatar
      Joyce Ama Gbagbo
      May 22, 2020 at 9:02 am

      Pls can an application be edited in case you make a mistake?

      • Built Staff
        Built Staff
        May 22, 2020 at 10:08 am

        After submission, you wouldn’t be able to make any changes

      • Avatar
        AHMED MOHAMMED
        June 9, 2020 at 2:04 pm

        PLEASE I AM REGISTERING ABOUT 20 PEOPLE BUT I MISTAKENLY THE WRONG ASSOCIATION MAKOLA FOUNDATION INSTEAD OF ADEPA MAKOLA FUN CLUB

        • Avatar
          AHMED MOHAMMED
          June 9, 2020 at 2:09 pm

          PLEASE I AM REGISTERING ABOUT 20 PEOPLE BUT MISTAKENLY I CHOOSE THE WRONG ASSOCIATION MAKOLA FOUNDATION INSTEAD OF ADEPA MAKOLA FUN CLUB PLEASE ANY HELP

          • Avatar
            July 9, 2020 at 2:17 pm

            Please I have registered but yet still my loan is on pending, so I want to find out when will my loan be approve,because others have got theirs but me not.

          • Built Staff
            Built Staff
            July 9, 2020 at 2:22 pm

            We are not in charge of disbursing the CAPBUss Loan. NBSSI is in charge so they will communicate to all applicants

    • Avatar
      Ebenezer Addo Ansong
      July 22, 2020 at 9:24 am

      Please I need a loan of 15,000 to my business and I wil pay 10,000. Cash after a year and 5000 on in monthly.

    • Avatar
      Genevieve Baiden Gyan
      August 9, 2020 at 2:35 pm

      We need help please

    • Avatar
      Klint Abrokwaa Boakye Bernard
      September 27, 2020 at 2:05 am

      Í

    • Avatar
      October 24, 2020 at 2:54 pm

      Please I HV applied for the past three months,and I got my references code but my enyidasuo message it not inn.

  • Avatar
    May 20, 2020 at 9:44 am

    Please I want to apply for the funds government is giving to support business.

  • Avatar
    May 20, 2020 at 11:04 am

    please i want the application portal to apply for convid -19 government support funds to business

    • Built Staff
      Built Staff
      May 20, 2020 at 11:14 am

      Hello,

      The portal can be accessed at https://nbssi.gov.gh/capsupport/

      However, at the moment, the information on the platform is “You can start the application process by dialing *718*555# on any network. We will provide the link to the web application very soon.”

      Hope that helps.

      • Avatar
        Efua Korsah
        June 14, 2020 at 8:22 am

        @built staff Pls i started poultry farming on my compound with 50birds a week before the lockdown and I didn’t get feed and medicine for them along the line because of the lockdown and I lost about 90percent of them. Now I want to start again. Pls can I request for this loan?

        • Avatar
          October 9, 2020 at 4:21 pm

          I have applied for the covid 19 relief fund but I have not received any thing yet.

      • Avatar
        Franka Adjei Yeboah
        June 19, 2020 at 2:36 pm

        Please I keep putting it in the reference code and the system keeps telling me it’s wrong meanwhile it’s the exact thing I type.I have called the help center several times and noone answers.Please help

    • Avatar
      Addo Boateng Vivian
      June 8, 2020 at 11:03 pm

      After submission……. How long should l wait n how will the payment be pls…

      • Avatar
        Gifty gyamaah
        August 19, 2020 at 3:36 pm

        Please,I have registered,but still my loan is on pending,o I want to found out when will my loan be approve…because others have got theirs…but me not…since 23th,July up to date ….please help me out…thanks…waiting for reply please..

  • Avatar
    Bertrand-Russel Quaye (BRANQUS TECHNO COLTD
    May 20, 2020 at 11:11 am

    Trying to access portal to apply since morning with much difficulty. Any facilitation for me?Regards
    Bertrand

    • Built Staff
      Built Staff
      May 20, 2020 at 11:14 am

      Hello,

      The portal can be accessed at https://nbssi.gov.gh/capsupport/

      However, at the moment, the information on the platform is “You can start the application process by dialing *718*555# on any network. We will provide the link to the web application very soon.”

      Hope that helps.

      • Avatar
        Mercy Andoh
        May 23, 2020 at 8:20 am

        Am happy to take part

        • Avatar
          Amoah Kyere Benjamin
          October 5, 2020 at 9:10 am

          SO plz is yours in.

  • Avatar
    Salisu kpanti Ishmael
    May 20, 2020 at 12:55 pm

    I just used the short cod *718*555# the response was am not eligible to access the loan. Why?

    • Built Staff
      Built Staff
      May 20, 2020 at 1:58 pm

      Hi Salisu,

      Did you provide the following info as requested: TIN, National ID, Annual turnover and Loan Amount?

      If you did and still got this feedback, call 030 247 7777 for assistance.

      • Avatar
        Gifty gyamaah
        August 19, 2020 at 3:38 pm

        Please,I have registered,but still my loan is on pending,o I want to found out when will my loan be approve…because others have got theirs…but me not…since 23th,July up to date ….please help me out…thanks…waiting for reply please..

    • Avatar
      Tetteh Richard Kofi
      May 26, 2020 at 2:04 pm

      I got to a point and my machine was off but when I apply again, I was told that I have already registered but could not complete.
      How can I complete

      • Avatar
        Anita Lucia Essiful
        June 17, 2020 at 9:01 pm

        Please,I have finished filling all the necessary documents,left with the picture.what do I do

  • Avatar
    Chinbuah Alfred Ernest
    May 20, 2020 at 4:36 pm

    After registration I received my registration code and I dailed *718*555# and was asked to key in my registration code which I did
    And the message was registration successful, application pending
    But I don’t know what to do next

  • Avatar
    May 21, 2020 at 1:54 pm

    Pls I have registerd and have recieve the code n also the website but it is not opening

    • Built Staff
      Built Staff
      May 21, 2020 at 2:01 pm

      If you have received your code, then head over to https://nbssighcap.com/#/application to continue with the application.

      • Avatar
        Henry martey korley
        June 17, 2020 at 4:26 am

        Please my registration is still pending what should I do please

  • Avatar
    STEVE EYIAH QUANSAH
    May 21, 2020 at 8:52 pm

    STEVE EYIAH QUANSAH. Pls i have tried since yesterday for the registration ,all proved futile. I called the head of the weija branch she did not answer the call. So what should I do next?.pls.

    • Built Staff
      Built Staff
      May 21, 2020 at 9:15 pm

      Hello Steve,
      If the text is not working, try the web application at https://nbssighcap.com/#/register.

      Best wishes

    • Avatar
      Angela
      May 26, 2020 at 9:06 pm

      I have registered and have been trying to fill the loan form but after filling the 2nd level ,it does not take me to the final level

      • Built Staff
        Built Staff
        May 26, 2020 at 11:33 pm

        Make sure you have filled all required sections of the form.

      • Avatar
        Edward obeng
        July 8, 2020 at 8:12 pm

        Please can there be a help for those we made a mistake,, so we can do editing..

        • Built Staff
          Built Staff
          July 9, 2020 at 2:24 pm

          There is a mockup being done for that purposes. Get in touch with NBSSI on that.

  • Avatar
    Lawrence Arthur
    May 21, 2020 at 9:03 pm

    I have been trying the whole , Thursday, 21/05/2030, to register on both the short code and the Application without success. On the short code, after completing the first part, after the Amount applying for, when I click on CONTINUE, nothing opens again. On the APPLICATION FORM, when I click on both the FIRST NAME or LAST NAME, the keyboard does not open for me to type, hence can not continue. I have my TIN, ID and other required documents. My Business is a Retail Pharmacy, which I’m sure make me qualify for such support. Could you kindly advise me on what to do? Thanks with much appreciation with the Gov’t effort to support such MSMEs and the work of NBSSI

    • Built Staff
      Built Staff
      May 21, 2020 at 9:14 pm

      Hello Lawrence,

      Keep on trying. Perhaps it may work late at night when the pressure is down. On the application form, you are not supposed to enter FIRST NAME and LAST NAME. The system itself will fill those two fills as soon as you select your ID type and enter your ID number. So try that again.

  • Avatar
    AMPOMAH
    May 21, 2020 at 9:49 pm

    pls my name is Daniel i have all the requirement and fill the form bat they said i am not qualifier pl why

    • Built Staff
      Built Staff
      May 22, 2020 at 8:11 am

      Try again, using the short code

    • Avatar
      Anita
      June 17, 2020 at 9:07 pm

      I have finished filling both the first and second form,left for me to upload the picture but is not uploading.what do I do

  • Avatar
    Frank kusi poku
    May 22, 2020 at 8:04 am

    Hi pls I was having problems with my network when I was sending my application, I want to know if my application was taking my company is Restore hope Academy. Thanks

    • Built Staff
      Built Staff
      May 22, 2020 at 8:14 am

      If it is successful, you will get a text message to that effect.

      • Avatar
        Vivbab
        May 22, 2020 at 1:21 pm

        Pls I have registered but receive a feedback error short code 500. And when i try using it to apply it did not work. And when I try to start all over again it tells me I have already been registered. I don’t have a code to apply. Pls assist.

        • Avatar
          Peacemaker Kwaku Anane
          May 25, 2020 at 10:23 am

          Please I want you to help me with the registration.
          Thanks.

          • Built Staff
            Built Staff
            May 25, 2020 at 5:26 pm

            We only help with information you need to apply but not with the actual registration.

            Best wishes

          • Avatar
            Abdulai Haruna
            October 9, 2020 at 4:18 pm

            I have applied for the covid 19 relief fund but since then i have not received anything.

  • Avatar
    Vivbab enterprise
    May 22, 2020 at 1:13 pm

    Pls I have registered but did not receive a feedback error short code 500. And when i try using it to apply it did not work. And when I try to start all over again it tells me I have already been registered. Not don’t have a code to apply. Pls assist.

    • Built Staff
      Built Staff
      May 22, 2020 at 1:20 pm

      Hello,

      You can use https://nbssighcap.com/#/register as well.

      • Avatar
        Mina Eis Acquah
        June 24, 2020 at 11:24 pm

        Please have it tried apply it using my phone but where I need to upload the picture but it’s going through can I try it on another pH
        one

    • Avatar
      Joseph Dankwah
      May 27, 2020 at 12:36 pm

      Pls am done with the registration but no reference code pls help me to get it

  • Avatar
    May 22, 2020 at 6:40 pm

    Pls the website is still opening

    • Avatar
      Christina
      June 12, 2020 at 5:12 pm

      I’ve registered but no code number received yet

  • Avatar
    May 22, 2020 at 6:41 pm

    Pls the website is still not opening

  • Avatar
    Doris Asabere
    May 22, 2020 at 11:25 pm

    Finished with 2 but no more access, the pop in was code 500 error.
    What should I do

    • Built Staff
      Built Staff
      May 23, 2020 at 12:10 am

      The platform may be down so keep trying.

    • Avatar
      johnson owusu yeboah
      October 2, 2020 at 12:58 pm

      Good day sir, any code to check my loan status?

  • Avatar
    May 22, 2020 at 11:35 pm

    So why r some people not getting access to the website for registration? It seem like I am been ignore, cos even when u call nobody answers the phone

  • Avatar
    Michael Nana Monnie
    May 23, 2020 at 1:52 am

    just applied but haven’t deceived any notification for the next requirement

  • Avatar
    Kofi Afriyie
    May 23, 2020 at 2:56 pm

    Pls I have registered but have not received the code. What should I do

    • Built Staff
      Built Staff
      May 25, 2020 at 8:01 am

      Use the web portal to apply and see. That gives you instant response on whether you are eligible or not.

  • Avatar
    isaac
    May 24, 2020 at 7:44 am

    Am quite disturb here. I have the code but any time I open the website nothing shows up both on my computer and on phone. I don’t know if the site is down or something. I started from 1am Saturday morning till now

  • Avatar
    Deborah
    May 25, 2020 at 6:40 am

    Am a member of a trade association but didn’t indicate it in my application. What should I do?

    • Built Staff
      Built Staff
      May 25, 2020 at 8:00 am

      Applications submitted are not editable. However, they made call for further information and you can let them not or provide any documents they may ask of you as evidence

      • Avatar
        Mary Sarpong
        May 26, 2020 at 1:00 pm

        Please what I do if I don’t have annual sales , am Mary

        • Built Staff
          Built Staff
          May 26, 2020 at 3:53 pm

          Calculate how much sales came in since you started your business even if it is below 12 months. Remember, you should have operated for 6 months before you can qualify.

  • Avatar
    May 25, 2020 at 7:46 am

    I have been able to access the Application form but the district section with “select an option” is blank and can’t even be delete to type in the district…… This is a system failure delaying my application. What do I do now, since there is a dead line

    • Built Staff
      Built Staff
      May 25, 2020 at 7:59 am

      The district appears only after selecting your region. So do that first and see if your problem get resolved.

  • Avatar
    May 25, 2020 at 8:43 am

    Pls is ablekuma west part of Ga west municipal?

    • Avatar
      Deshel
      June 19, 2020 at 10:11 pm

      I believe this loan is for some people. Ghana way we dey .every help for the nation goes to few people and their families. I beg when will this show off stops in Ghana. Those in need never get am.

  • Avatar
    isaac
    May 26, 2020 at 7:51 am

    Am quite disturb here. I have the code but any time I open the website nothing shows up both on my computer and on phone. I don’t know if the site is down or something. I started from 1am Saturday morning till now

  • Avatar
    Mary Sarpong
    May 26, 2020 at 1:03 pm

    What do I do if I don’t have annual sales

  • Avatar
    Stephen Yankey
    May 26, 2020 at 3:16 pm

    I have helped 3 people to register but no code received yet. We try on the phone and it is said application entered already.

    Another one after the code received, we proceed to application and after entering reference which we type the code sent, Tin number and mobile number, when you click continue application, it tells you wrong credentials.

  • Avatar
    Stephen Yankey
    May 26, 2020 at 3:18 pm

    Please if you haven’e registered your business, do you qualify

    • Built Staff
      Built Staff
      May 26, 2020 at 3:51 pm

      Only registered businesses qualify.

  • Avatar
    Stephen
    May 26, 2020 at 3:29 pm

    I have helped 3 people to register but no code received yet. We try on the phone and it is said application entered already.

    Another one after the code received, we proceed to application and after entering reference which we type the code sent, Tin number and mobile number, when you click continue application, it tells you wrong credentials.

  • Avatar
    Felix Tokame
    May 26, 2020 at 6:17 pm

    i am a trader and my business is not registered, but i normally paid my tax from 2015 till now , can i apply?

    • Built Staff
      Built Staff
      May 26, 2020 at 11:31 pm

      You will need to register your business since they will ask for details of your registration

  • Avatar
    Justice Aidoo
    May 26, 2020 at 8:57 pm

    Hi I have filled up-to Business Details but because i needed some details that wasn’t with me, I paused but now that I want to fill the rest the system keep telling me that Application entered already meanwhile am not done. Just the first and the second face. Moreover, there is no space to enter the code.

  • Avatar
    Justice Aidoo
    May 26, 2020 at 9:07 pm

    Hi I have filled up-to Business Details but because i needed some details that wasn’t with me, I paused but now that I want to fill the rest the system keep telling me that Application entered already meanwhile am not done. Just the first and the second face. Moreover, there is no space to enter the code.

  • Avatar
    Thomas Martins
    May 27, 2020 at 12:45 am

    Hi,
    I own a clinic and a pharmacy.I registered with the pharmacy and got the unique code.Second thought I wish to rather apply using the clinic instead. Now I’m told I can’t do that. Any help to disengage the earlier registration so I can re-register using the clinic details?

    • Built Staff
      Built Staff
      May 27, 2020 at 9:52 am

      If you want not yet submitted the application, just use a different phone and the TIN of the Clinic and go ahead and register. This is especially easy if your Clinic is a registered as a company. If it is a sole proprietorship, it will be difficult.

      • Avatar
        Herty
        May 28, 2020 at 5:03 pm

        I have completed all, pls what next. Do I have to wait for your call? Thanks

  • Avatar
    Eugenia
    May 29, 2020 at 5:58 pm

    Thanks for a relief loan. Be feasible

  • Avatar
    Nyadedzi Williams
    May 30, 2020 at 3:44 pm

    i have my code now, how would we be contacted for the loan?

  • Avatar
    Hawa Seidu
    June 2, 2020 at 8:29 pm

    Please I have registered but my application is pending ,please how can I proceed to complete my application

  • Avatar
    Iddrisu Habib Seini
    June 5, 2020 at 5:50 pm

    I’m facing challenge after registration. I have received my reference code. When I try to apply with my TIN number, this message pops up.”You have entered an invalif TIN number. Try again later.
    I need assistance to apply.

    Thanks.

    • Built Staff
      Built Staff
      June 7, 2020 at 11:56 pm

      Ensure the TIN you used in getting the reference code is the same TIN you are using.

  • Avatar
    NKUAH ALEXANDER
    June 5, 2020 at 9:42 pm

    PLEASE HOW WILL THE LOAN BE GIVEN. WILL IT BE THROUGH MOBILE MONEY OR THROUGH BANK.
    ALSO WILL THERE BE AN INTERVIEW BEFORE GIVEN OUT THE LOAN.
    when is the deadline for the loan.

    • Built Staff
      Built Staff
      June 7, 2020 at 11:56 pm

      It will be disbursed through participating financial institution or mobile money service provider. So you may get it through mobile money or your bank account. NBSSI will contact you if they need further information

  • Avatar
    June 6, 2020 at 12:46 am

    wen will it be ready

    • Avatar
      June 6, 2020 at 12:50 am

      please i have registered but my application is pending.what next do i wait for your call.

      • Built Staff
        Built Staff
        June 7, 2020 at 11:54 pm

        Everything depends on the consultants reviewing your application at NBSSI

    • Avatar
      Yaw Afrifa
      June 25, 2020 at 10:32 pm

      Please be refuse of given the loan cos my application has taken more than two weeks now

  • Avatar
    Charlotte
    June 8, 2020 at 8:12 am

    Pls I have registered and received my code but I can’t get access to ur link below

  • Avatar
    LARSEN FREDERICK
    June 8, 2020 at 3:50 pm

    Please how can I check if my application is accepted

  • Avatar
    Frank Boadu
    June 9, 2020 at 1:55 pm

    Please i generated CAP Reference code for my mom and she mistakenly deleted it so i couldn’t continue with the application for her. Please if i may ask, how can she get it back.

  • Avatar
    NYARKO BRIGHT
    June 9, 2020 at 2:06 pm

    Please I want to know if after paying for the launch app fee, you will be given the TIN immediately

  • Avatar
    June 9, 2020 at 2:26 pm

    Pls it been 2 weeks since my application was sent, I checked and it’s still gives me pending assessment. Pls could be the delay

  • Avatar
    June 9, 2020 at 2:28 pm

    Sorry I mean what could be the delay

  • Avatar
    Kingsley Owusu Banahene
    June 10, 2020 at 10:11 am

    Please sir,am into Palm Oil production,a registered SME and I want to ask if I qualify to apply

  • Avatar
    June 10, 2020 at 10:12 am

    Pls it been 2 weeks since my application was sent, I checked and it’s still gives me pending assessment. Pls could be the delay

  • Avatar
    June 11, 2020 at 6:35 pm

    Pls it’s been 2 weeks since my application was sent, I checked and it is still giving me pending assessment. Pls what could be the delay……?

  • Avatar
    Samuel mensah Annan
    June 14, 2020 at 9:46 am

    Pls ihave registered and received my code number and continue all steps and sent but I did not received that I should give my account number

    • Avatar
      Samuel mensah Annan
      July 9, 2020 at 5:23 pm

      My application is successful and they told me is under review and they will inform me when is approved but one month now no news

      • Built Staff
        Built Staff
        July 9, 2020 at 5:37 pm

        Contact your local NBSSI office or use the telephone line in the article to reach out to them. We only provide information to help you apply for the loan; but have other control over how it is disbursed.

  • Avatar
    Seth Narh Above
    June 15, 2020 at 6:29 pm

    After the code was generated to me the loan portal opened though but there is no portion for me to fill or apply for the loan.

  • Avatar
    Thomas mensah
    June 17, 2020 at 5:53 am

    I have registered since a week after the launch. I received a confirmation message of successful application and that I will hear from them. Since that time till now I haven’t heard from them as you said within 2 weeks . Plz what should I do now sir?

  • Avatar
    Monica Anokye
    June 17, 2020 at 9:28 am

    Please I have register for relief fund
    I want to know if it has come

  • Avatar
    Monica Anokye
    June 17, 2020 at 10:57 am

    Please I want to know if my application has been successfully submit

  • Avatar
    Pince
    June 17, 2020 at 7:57 pm

    Please how will i quite the application

  • Avatar
    AGYEMANG KWARTENG SYLVESTER
    June 18, 2020 at 8:03 pm

    PLEASE IF MY BUSINESS IS NOT REGISTERED AND NOT PART OF ANY ASSOCIATION I MEAN MINE IS A SMALL BUSINESS DO I QUALIFY TO APPLY AND AGAIN MY OWN IS SAVING AND LOANS LIMITED IS IT ACCEPTED TOO

  • Avatar
    Vida somuah
    June 19, 2020 at 3:26 pm

    Pls I want to if the will call or send to u bank account. and how long. vida somuah thanx

  • Avatar
    Vida somuah
    June 19, 2020 at 3:43 pm

    Pls good afternoon I want to know how u will send us massage or mobile money, or send it to bank account thanks

  • Avatar
    June 20, 2020 at 7:55 pm

    Please,I have gotten my reference code and trying to apply but still not working…What should I do??They even gave me a website to apply with and still not working..Please this is the website I was given http://test.nbssighcap.com/#/application

    • Avatar
      Mary Brobbey
      October 2, 2020 at 7:56 pm

      Please i want to know if you can edit your application if you make mistakes

  • Avatar
    BENJAMIN ASARE
    June 24, 2020 at 10:16 am

    I have received my code but when i key in all my credentials in step two it tells me one of the is incorrect, meanwhile its the same credentials i used for the registration

  • Avatar
    BENJAMIN ASARE
    June 24, 2020 at 10:17 am

    please which mail do i submit my forms

  • Avatar
    Michael Addai
    June 26, 2020 at 10:31 am

    Please on which day are you closing the portal for application exactly because I wanted to apply but the system tells me my ID number is incorrect of which is not true

  • Avatar
    June 29, 2020 at 4:26 pm

    Please my mum did the registration but the bank number she used was wrong what can she do to change to the right one please. She needs urgent help.

  • Avatar
    Owusu Kwarteng
    June 30, 2020 at 8:15 am

    Please I had a text from your site, to complete my application, I did but you’re requesting references code but I have not yet received any sms with any reference code

  • Avatar
    Dorcas Mayor
    June 30, 2020 at 4:19 pm

    Please i want to apply but it says it has ended cant anything be done for my organisation i heard about it late

  • Avatar
    Abdul Hameed Seidu
    June 30, 2020 at 8:46 pm

    I have resgistered and up to now I have never head of anything even when I press the to check my application status is keeps telling me application successfully and pending

  • Avatar
    Kulewoshie Michael
    July 1, 2020 at 9:10 am

    Please what is the deadline of the registration?

  • Avatar
    Constance Mawunyo Akpabli
    July 8, 2020 at 11:03 am

    please am urgently waitn my business is collapsing

    • Built Staff
      Built Staff
      July 9, 2020 at 2:23 pm

      We are not in charge of disbursing the CAPBUss Loan. NBSSI is in charge so they will communicate to all applicants. We only provide information to help you apply.

  • Avatar
    Asamko Transport
    July 9, 2020 at 9:43 pm

    I have applied and pending loan

  • Avatar
    July 10, 2020 at 3:03 pm

    please I need the loan urgently to support my business because it is collapsing

    • Built Staff
      Built Staff
      July 14, 2020 at 9:39 am

      Sorry Serwaa. If it is the NBSSI loan, then you will have to contact them. They are the institution giving out that loan. If it is the loan our partners offer on this platform, check https://builtaccounting.com/financial-services/

  • Avatar
    July 12, 2020 at 2:18 pm

    My application has been rejected but I don’t know why so can you please let me know why so
    Thanks

    • Built Staff
      Built Staff
      July 14, 2020 at 9:40 am

      You will have to get in touch with NBSSI for this. We only provide information to help you apply for the loan; we are not the institution giving the loan

  • Avatar
    August 2, 2020 at 5:19 am

    Please when am I going to receive my money. Am in Bono East Region, Nkoranza.I hope to hear from you. Thank you.

    Name: Mark Donkor
    Code: CAP526302DM
    Tel: 0242070483
    E-mail: [email protected]

  • Avatar
    Iddrisu Tijani
    August 4, 2020 at 5:14 pm

    Very thing is not moving well now because of civic 19

  • Avatar
    ALBERTA AKWETEY
    August 13, 2020 at 5:55 pm

    MY CODE HAS BEEN SENT TO ME. NEED HELP ON HOW TO APPLY PLEASE.

    THANKS,

    ALBERTA

  • Avatar
    Ayamga John
    August 16, 2020 at 5:35 pm

    John Ayamga.it is fine l want do some ,halp me .thank

  • Avatar
    cephas adjei
    August 16, 2020 at 6:19 pm

    hi
    please will this loan application be effective in this August 2020?

  • Avatar
    Emmanuel
    September 15, 2020 at 5:08 pm

    I want to apply for NBSSI -CAP loan to revive my rabbits and guinea pig production but I don’t know how to get the unique code to fill the application. I have called help line 0302747777 and also email but no respond

  • Avatar
    Enoch City
    September 24, 2020 at 1:13 pm

    Good Morning
    please is the Load registration still on going?
    i tried to register and found out that registration has ended but people are still doing it which they don’t want to disclose the link because they charge people and do it for them.

    • Built Staff
      Built Staff
      September 24, 2020 at 11:30 pm

      No, information reaching us shows that application has ended

  • Avatar
    September 25, 2020 at 10:17 am

    Hello,I have registered for the loan but it’s on pending what should I do

  • Avatar
    YAKUBU HARUNA
    September 25, 2020 at 6:37 pm

    I have applied it for a long time but till now I have not received any information.

  • Avatar
    johnson owusu yeboah
    October 2, 2020 at 12:59 pm

    Good day sir, any code to check my loan status?

  • Avatar
    Mina nyarko
    October 6, 2020 at 5:51 pm

    Please, I just realized that I have made a mistake in my sent application. How do i make changes? Please help me

  • Avatar
    akuoko sarkodie
    October 7, 2020 at 11:58 am

    Please sir I have registered but today I looking through my registration details
    I seen that is on pending approval
    Again my Bank account name has been changed to: NO PFI Instead of GCB
    Please can you do something about it for me

  • Avatar
    October 8, 2020 at 1:28 pm

    Please when is the deadline for the loan

    • Avatar
      Patrick Kwame Nkyi
      October 14, 2020 at 11:46 am

      Please any code to check my application

  • Avatar
    Boateng Sylvester
    October 9, 2020 at 8:27 pm

    Please I want covid19 stimulus package to extend my boutique business, due to covid19 my business has ran down totally

  • Avatar
    ruth hayford
    October 10, 2020 at 9:34 am

    pls i have a school and its a private school my teachers realy need my help but cant get the package pls need urgent help.

  • Avatar
    Prah Ernest Mensah
    October 12, 2020 at 1:21 pm

    I Have submitted my loan forms but still no responds

  • Avatar
    Annor
    October 14, 2020 at 10:29 am

    Please when is the deadline for the application

  • Avatar
    Vincent Adjei Boateng
    October 15, 2020 at 7:07 am

    Please my application is still on pending. Please am waiting for the money to revive my drugstore

    ref cap007954avb
    tin Poo20131704

  • Avatar
    Grace Mensah
    October 16, 2020 at 2:00 pm

    Sir,
    I would like to know my loan status.

    Thanks

  • Avatar
    EUGENE OSEI KOBI
    October 28, 2020 at 9:19 am

    Hello Good morning Sir/Madam.

    Please I applied for the Alleviation support program in May.

    I lost my phone so I lost my CAP number, kindly assist me on how to get it back.
    Thank you.

    EUGENE OSEI KOBI
    K.C. CAR DEALS
    0541598193

  • Avatar
    ADDO VICTOR
    November 5, 2020 at 1:45 pm

    please i have lost my reference code and I can’t find it in my e-mail.
    so please how can you help me to get it back

  • Avatar
    BENYA Godfred
    November 23, 2020 at 5:53 pm

    Please how can I check whether my nssb loan application is pending or under review

  • Avatar
    Collins semenyo Royals
    November 26, 2020 at 7:29 am

    Hello, Please I want you to help me rise my business which had come down as a result of the covid 19. Thank you

  • Avatar
    RUTH ANYAN
    November 27, 2020 at 4:17 pm

    I have applied it for a long time but till now I have not received any information.

  • Avatar
    Emmanuel osei
    December 1, 2020 at 8:35 am

    I have been submitted my loan application on 1st June 2020 and I received confirmation that my application was successfully and pending for approval, but since then I haven’t hear anything again so what should I do please help me

  • Avatar
    December 4, 2020 at 9:28 pm

    I need money help

  • Avatar
    Nketia Leo Peterson
    December 5, 2020 at 6:55 am

    Since I had a message that, i have successfully registered. I have not hear anything from them. So is the government paying or not

  • Avatar
    Francis Gyambrah
    August 8, 2021 at 2:25 pm

    I have applied it for long long time but till now I have not received any information,please I won’t to ask,is it over

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